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"If you're going to be successful in this business, you need to exceed guest expectations." [6:45]
"What makes Avero special is that we are a partner for our clients and we show returns on their investments- and that's critical." [21:20]
"You can't manage what you can't measure." [32:00]
-- Damian Mogavero on the business of The Business
Business and Hospitality (19:03)
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hospitality, guesswork, money, Avero Systems, Avero Mobile, Damian Mogavero, Philadelphia, Wall Street, Harvard Business School, New York City, entrepreneur, food, wine, CFO, culinary arts, servers, business decisions, programming, technology, restauranteurs, database,Avero Mobile App (16:59)
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Erin Fairbanks, Heritage Radio Network Membership Drive, 9/11, labor costs, overtime, baseball, Moneyball, confidence, on base percentage, productivity, tips, management, revenue, scheduling, milking the clock, investment, intangible, empiricism, restaurant openings, friends & family dinners,Download MP3 (Full Episode)
Snacky Tunes Jingle & Opening Song (4:13)
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Snacky Tunes, Heritage Radio Network, Fairway Market, Steve Jenkins,The Noble Rot (8:45)
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it's CMJ week!, The Noble Rot, traveling wine saloon, Johnny Cigar, Brian Quinn, how can people gain confidence in wine?, just think about what you like,More with The Noble Rot (19:48)
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biodynamic wine, classification systems, natural wine movement, prices can be intimidating, what constitutes a high price?, $3 buck chuck, price tends to dictate what's available, www.thenoblerot.com, info@thenoblerot.com,Surfer Blood Live in Studio! (5:08)
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Surfer Blood, CMJ shows at Webster Hall, dealing with expectations on tour, handling success,Surfer Blood - Fast Jabroni (Live Acoustic) (2:46)
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More with Surfer Blood (7:33)
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eating vegan on the road, it takes a lot to find vegan options, the internet makes it much easier, tour bus stories,Surfer Blood - Catholic Pagans (Live Acoustic) (6:40)
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Show Wrap Up (1:40)
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