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This week's guests on All in the Industry with Shari Bayer are Graceanne Jordan, Director of Operations at Craft Restaurants and Peter Esmond proprietor of Set for Service, an open platform customer relationship management system for the hospitality business. Tune in and get some great insights into what it means to provide hospitality to guests at restaurants. Learn how technology (like Set for Service) is making it easier for restaurants to cater to their guests and hear how the industry has evolved over the years. From online reservations to special requests, no stone is left unturned in this conversation on service, hospitality and the customer experience at restaurants! Today's program was brought to you by Heritage Foods USA.

"What's beautiful about restaurants is that there's always a human connection [in the experience] and there always will be. The beauty of a restaurant is that you're with and around people." [19:00]

--Peter Esmond on All in the Industry

"Having a reservation system online is great because it's a wider audience." [21:00]

--Graceanne Jordan on All in the Indusry


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Take a trip to South Beach on a brand new episode of the business of The Business as Phil Colicchio is joined by Chef Michael Schwartz. Honored with the prestigious James Beard Foundation Award for Best Chef: South in 2010, Michael Schwartz has gained national recognition for his commitment to community and responsible, seasonal food sourcing. In Miami, diners flock to his restaurants, Michael’s Genuine Food & Drink and Harry’s Pizzeria, both well known for their mix of laid-back atmosphere and straightforward, homemade food that uses fresh, local ingredients. Find out how a bad business decision turned out to be a good one for Michael and hear what makes Miami such a unique place to cook. This program was brought to you by Heritage Foods USA.

"I feel like I'm in a position now where I can coach and mentor younger people and it's great - I get pleasure from that." [05:00]

"The biggest dumbest business decision ever is to walk away from a successful business and make an emotional non-business decision without a plan to move forward." [10:00]

The seasons are upside down in Miami - it took me a long time to grasp that and really embrace what Miami has to offer, which is a lot." [15:00]

--Michael Schwartz on the business of The Business


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Ted Kilpatrick is a rising star in the world of bartending. Formerly of No 9 Park in Boston, he's now the Beverage director at Park South Hotel's new rooftop bar. On another insightful episode of the business of The Business, host Phil Colicchio chats with Ted about his move to New York, the history of the bartender in America and his philosophies on hospitality. Ted is wise beyond his years, and at only 29 he's destined to have a long and fruitful career in the world of drinks and hospitality. Tune in and get to know him! This program was brought to you by Fairway Market.

"Restaurants are the only job I ever had." [05:00]

"Bartending is much closer to baking than it is cooking." [13:00]

"The priority should be placed on drinks that aren't made in front of people that order it." [23:00]

--Ted Kilpatrick on the business of The Business


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