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This week's guests on All in the Industry with Shari Bayer are Graceanne Jordan, Director of Operations at Craft Restaurants and Peter Esmond proprietor of Set for Service, an open platform customer relationship management system for the hospitality business. Tune in and get some great insights into what it means to provide hospitality to guests at restaurants. Learn how technology (like Set for Service) is making it easier for restaurants to cater to their guests and hear how the industry has evolved over the years. From online reservations to special requests, no stone is left unturned in this conversation on service, hospitality and the customer experience at restaurants! Today's program was brought to you by Heritage Foods USA.

"What's beautiful about restaurants is that there's always a human connection [in the experience] and there always will be. The beauty of a restaurant is that you're with and around people." [19:00]

--Peter Esmond on All in the Industry

"Having a reservation system online is great because it's a wider audience." [21:00]

--Graceanne Jordan on All in the Indusry


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Take a trip to South Beach on a brand new episode of the business of The Business as Phil Colicchio is joined by Chef Michael Schwartz. Honored with the prestigious James Beard Foundation Award for Best Chef: South in 2010, Michael Schwartz has gained national recognition for his commitment to community and responsible, seasonal food sourcing. In Miami, diners flock to his restaurants, Michael’s Genuine Food & Drink and Harry’s Pizzeria, both well known for their mix of laid-back atmosphere and straightforward, homemade food that uses fresh, local ingredients. Find out how a bad business decision turned out to be a good one for Michael and hear what makes Miami such a unique place to cook. This program was brought to you by Heritage Foods USA.

"I feel like I'm in a position now where I can coach and mentor younger people and it's great - I get pleasure from that." [05:00]

"The biggest dumbest business decision ever is to walk away from a successful business and make an emotional non-business decision without a plan to move forward." [10:00]

The seasons are upside down in Miami - it took me a long time to grasp that and really embrace what Miami has to offer, which is a lot." [15:00]

--Michael Schwartz on the business of The Business


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What does it take to make a chef a star? Tune in to this week's episode of All in the Industry to find out! Shari Bayer is joined by Michael Psaltis and Cameron Levkoff of CEA - The Culinary Entertainment Agency. Initially launched by Michael as The Culinary Cooperative in 2005, the agency was formed with a singular focus on the cooking and lifestyle markets. In 2012, together with Cameron the agency was re-branded as The Culinary Entertainment Agency, reflecting their intention to continue to expertly represent their clients' interests and help them navigate through the rapidly changing media world to develop their brands and achieve their goals. Find out what successful marketing looks like in 2014 and how food media has become bigger than ever. Today's program was brought to you by Whole Foods Market.

"Restaurants are theater - the are live entrainment, stage shows... food is a means for that experience." [03:00]

"It's a misconception that publishing doesn't make people money." [15:00]

--Cameron Levkoff on All in the Industry

"Photographing food in the middle of meal is ruining our dining experience. on the flip side, the more and more people are talking about food and looking at it - the more opportunities there are for clients like ours. [36:00]

--Michael Psaltis on All in the Industry


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