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"If you're going to be successful in this business, you need to exceed guest expectations." [6:45]
"What makes Avero special is that we are a partner for our clients and we show returns on their investments- and that's critical." [21:20]
"You can't manage what you can't measure." [32:00]
-- Damian Mogavero on the business of The Business
Business and Hospitality (19:03)
Tags:
hospitality, guesswork, money, Avero Systems, Avero Mobile, Damian Mogavero, Philadelphia, Wall Street, Harvard Business School, New York City, entrepreneur, food, wine, CFO, culinary arts, servers, business decisions, programming, technology, restauranteurs, database,Avero Mobile App (16:59)
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Erin Fairbanks, Heritage Radio Network Membership Drive, 9/11, labor costs, overtime, baseball, Moneyball, confidence, on base percentage, productivity, tips, management, revenue, scheduling, milking the clock, investment, intangible, empiricism, restaurant openings, friends & family dinners,Download MP3 (Full Episode)
"My job is to imagine harder than you can."
"When I found graphic design [in college], it was like the heavens had opened and I found my path."
"I knew everything about design and I was trained, but switching mediums required a bigger learning curve."
"Television gives you a platform to do powerful things."
--designer and TV personality Genevieve Gorder on After the Jump
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